Mobile browsing is becoming more well-known. People are scrolling through social media using their phones less. If you’re looking to connect with your clients in a meaningful manner it is essential to make sure they can not only see the messages coming from but also when. Text messaging allows companies like yours to interact with their customers in a seamless manner without having to worry about spam or any other thing and chat live via the Hangouts app . There’s no time limit so everybody can stay connected 24/7.
Yes, you read it correctly. It’s possible to make your business phone number accessible via text. This lets customers and employees to interact more effectively. This also decreases the using their devices to their advantage. Employees are able to easily transfer messages or calls to another person without worrying about accuracy.
What is Landline Texting?
The ability to text your customers can be done by providing the number of your business. Although it could appear that the only way to communicate with your customers is through telephone or email There are plenty of other options. Software that lets business send text messages can allow messages via SMS (Short Message Service). Your messages will be received from any landline at any hour of the day as long as they have access points within their area code.
Can customers text my landline?
The customers can’t text your landline, but they can make calls to the number that is associated with it. This is because you have set up a texting system for business that supports this feature! This is a great method to generate leads and boost the amount of revenue. It also saves time by sending out sales notes or invoices by email, rather than having to call people manually.
The amount of leads sent via text is on the rise due to the fact that people enjoy convenience. They can connect with your business when they’re out and about or for advice on a quick basis. It might seem like a small thing however having your contact details available via this form means your potential customers are able to discover what they’re interested in that will increase conversion rates in all areas that are related to marketing campaigns aimed towards these people.
Why would you want to use your business line to send texts to customers?
1. Creates a team email
The company line or the team’s email address is an online chat room where every employee can engage in a chat. It’s easy to track the conversations on this system, so should someone send a customer an email that reads “Your order ready for pick up”, that individual’s interaction will be recorded.
2. Tracks all incoming and outgoing text messages
It’s easy to track text messages and view both sides of the conversation using just one line. Employees can be sure that they treat customers with respect and utilize corporate-approved messages to help clear any confusion. These conversations will create an audit record that helps you avoid any issues or complaints later on.
Text messages are a wonderful way to reach your customers seeking details about your services. You can inform them about everything that’s happening right away and track the number of people who are asking questions specific to your business. This data will be helpful in planning your strategy for marketing.
For more information, click concierge landline messaging